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Session window is view only: keyboard/device input unavailable

You might be here because: “view only” · “Keyboard unavailable” · “I can’t tap or type in the phone” · “the session has not reported yet whether it can accept taps” · “device input unavailable” · “keyboard button greyed out” · “The agent is driving — switch to Manual to type” · “can’t click on the phone” · “touch not working” · “typing does nothing”

Short answer

You can see the session but cannot tap or type. The caption under the screen says why: the session has not yet said whether it accepts input, the session reported that input is unavailable, the AI is driving, or the session has ended. Most cases clear on their own within seconds or by switching to Manual.

Check first

  • Read the caption in the control section or hover the keyboard button.
  • Is the session still running? An ended session is always view only.
  • Which mode is selected: Manual, Agent or Pair?

Likely causes and fixes

  1. “Manual — the session has not reported yet whether it can accept taps” / tooltip “input stays off until it does”. The session is still coming up. Wait a few seconds; input turns on when the session reports.

  2. “Manual mode — view only (device input unavailable)” / “This session is view only because device input is unavailable”. The session reported that it cannot take input. You can watch, use the address bar and cookies, but not tap. Fix: close and launch the profile again; if it recurs, contact support.

  3. “The agent is driving — switch to Manual to type”. In Agent mode the AI has the controls. Switch to Manual (in Pair mode, press Take control instead; tapping the screen does not take over).

  4. “Manual — this session has ended”. Launch again.

  5. Still waiting on video or the screen. A wait sentence, when there is one, is the real blocker and is shown instead.

If it still fails

If “device input unavailable” appears on every launch, press Talk to a person in this chat (or open Help) and include the session id, device profile and app version. No account action is needed.