Account, plans and billing

Trials, plans, payment, team invites, two-factor sign-in, legal terms and account deletion. Back to the Help center.

Accepting a team invite: link expired, need to sign in first — Sign up (or sign in) to the dashboard with the exact email address the invite was sent to, then open the link from the invite email.
'Account is suspended' (a person must restore it) — Sign-in is refused with "Account is suspended." (HTTP 403) when the account has been placed in the suspended state.
AI credits used up (monthly refresh, debt, task too large) — Your account funds AI turns from credits, and the balance cannot cover the next turn.
'AI isn't included on this account's current plan' — The account's plan has no AI agent at all, so AI is refused on every source — including your own provider key.
Your own AI provider key: required, rejected, or not allowed on this plan — Three different messages, three causes: the turn has no key it can run on (HTTP 502 BYOK … key required), the key you gave was rejected by the provider (same 502 with…
API keys are not included on this plan (Free desktop credential) — Every current plan and the Trial include the API; only the earlier Free plan, now retired, was desktop-only and could not create API keys.
Cannot create an API key until the owner accepts updated legal terms — Creating an API key is blocked (HTTP 409 legal-acceptance-required) while the account owner has not accepted a new version of one or more legal documents that needs acceptance, or a document it never accepted.
API key not recognised, revoked, or expired (401) — A 401 means the key itself was refused: not recognised, revoked (someone pressed Revoke), or expired (its expiry date passed, or a rotation's 24-hour grace ended).
Create, rotate and revoke API keys — Keys are made on the dashboard's API keys page: press New key, name it, pick a permission, and copy the key from "Key created — copy it now" — it is shown only once.
Bundled AI: opt-in consent and monthly cap (legacy API plans) — Bundled AI lets an account on the earlier API Builder or API Scale plans, or on Enterprise, run the AI agent without a provider key of its own.
Cancel your subscription: what happens at the end of the period — Cancelling is self-serve: dashboard → Billing → Cancel in … portal, which opens the billing portal, then choose Cancel plan there to finish.
Subscribe with a card (checkout, portal, invoices) — To subscribe, open dashboard → Billing → Choose a plan, pick Monthly or Yearly, and press Choose Starter, Pro or Team.
Crypto order stuck pending, partial, failed, or sent on the wrong network — Find the order's state under Billing → Crypto payments: pending means no payment seen yet, partial means too little arrived, failed means reported failed or expired, or still unpaid 24 hours after it was created, or a part-paid order whose rest did not arrive within 3 days.
'Do this in the Driftstack dashboard' (API key cannot) — Some actions are done by a signed-in person in the dashboard and are refused to every API key, desktop credential and OAuth token with 403 dashboard-only.
Where data is stored; choosing a region — Customer data in our databases is stored in the EU today; uploaded file objects can replicate outside it and session execution runs in the US, and the region setting is a preference only.
Delete my account / data subject request (a person performs it) — There is no self-serve delete button.
'Not permitted with a device-provisioned key. Use a dashboard session.' — The credential the desktop app gets from "Sign in with browser" runs sessions and profiles, but is deliberately barred from account-takeover-style actions…
Which emails Driftstack sends and how to turn them off — Dashboard → Settings → Email notifications has six optional emails you can switch off; security and billing emails are always sent.
No hour limit under fair use (paid plans) — Session hours are not metered on any current paid plan: there is no monthly hours allowance, and you pay the plan price, not an hourly rate. Each session runs for a set time, and you can start the next one whenever you like. The free trial is the exception.
Where to find invoices, receipts and what you were billed — Card invoices and receipts live in the billing portal: dashboard → Billing → Manage in … portal.
Older plans (Personal, Team, Agency, API Starter/Builder/Scale) stay valid but are not sold again; Free accounts moved to the Trial — The plans sold before the 2026-09 catalog keep their limits for the accounts that hold them but are not sold again. Accounts that held Free moved to the Trial on 2026-10-02.
Review and accept updated Terms / Privacy / DPA / AUP — When a legal document (Terms of Service, Privacy Policy, Data Processing Agreement, Acceptable Use Policy) gets a new version that asks for acceptance, the account owner must accept it before a new API key can be created.
Lost my authenticator app or recovery codes — If you still have either your authenticator app or an unused recovery code, you can get in and fix things yourself.
'Confirm this action with a fresh authenticator code' (MFA step-up) — Some sensitive actions require that you proved two-factor recently — within a 15-minute window by default.
Pay with crypto — Pay with crypto from Choose a plan in the dashboard: each crypto payment covers one month of the plan you choose. Enterprise pays as set in its contract.
Payment failed: sessions and AI stop until it is paid — When a renewal payment fails, new sessions and AI stop at once, with no grace period. Pay the open invoice or update your card and everything comes back by itself.
Enterprise: custom terms, annual contract, bank transfer — Enterprise is for larger teams that need more capacity, an uptime commitment and a named contact.
Pro plan: price and limits — Pro is for small teams and scripts running a few profiles side by side: $249 a month or $2,490 a year, three profiles at once, 100 saved profiles and 100 saved proxies.
Scale plan: limits, and why it is not self-serve yet — Scale is a real, fully defined plan but it is not sold through self-serve checkout yet, because running 12 profiles at once needs more capacity than exists today.
Starter plan: price and limits — Starter is the plan for one person working alone: $90 a month or $900 a year, one profile running at a time, 25 saved profiles and 25 saved proxies.
Team plan: price and limits — Team is for teams running several profiles at once: $490 a month or $4,900 a year, six profiles at once, 300 saved profiles and 300 saved proxies, priority email support.
What 'profiles at once' (concurrent sessions) means — "Profiles at once" is how many of your profiles can have a session open at the same time — think of browser tabs open at once.
Too many requests (429) and Retry-After — A 429 with a Retry-After header means one of your account's request buckets is empty for the moment; wait the number of seconds given and send again — the SDKs do this for you.
Can I get a refund? (a person handles it) — A person handles every refund under the published refund policy; where the policy gives you a choice, you make it.
Tax / VAT on invoices — Prices are in US dollars and VAT or sales tax is added where it applies.
Team invite limits: 20 pending, 10-minute resend cooldown, 7-day expiry — Three limits protect the invite flow: an invite link lasts 7 days; re-inviting the same address within 10 minutes of the last email is refused and sends nothing — the link already…
Inviting teammates is available on paid plans — Teammates are a paid-plan feature.
'Your team role is read-only' (keys, recipes, profiles need admin) — In a team owner's workspace a member can look but not change: creating, rotating or revoking API keys, writing profiles, and every recipe action need the admin role.
Working in a team owner's workspace (roles, what a member sees) — A team is one owner account plus the members who accepted an invite; the dashboard's Acting as picker switches between your own account and each owner team.
Unsubscribed trial accounts may be deleted after 30 days (warning email first) — If your trial ended and you have not chosen a plan, your data is kept for 30 days.
Free trial has ended: sessions refused until you choose a plan — Your 7-day free trial is over, so new sessions are refused until you choose a plan.
How the free trial works and what it includes — A new account starts on a 7-day Trial with no card required.
Two-factor sign-in paused after too many incorrect codes — Nothing is permanently locked — wait the minutes the message names.
Set up two-factor authentication (authenticator app, recovery codes) — In the web dashboard, open Security → Two-factor authentication → Set up two-factor authentication.
Change plan: upgrades take effect now and are prorated, downgrades at renewal — Change plan any time from dashboard → Billing → Choose a plan.
Reading the Usage page (current period, daily series, limits) — Usage shows activity counts for the current calendar month (UTC), a daily chart and the request limits for your account; none of the counts is billed.
Webhook endpoints: create, test, signing secret, retries — Dashboard → Webhooks: create an endpoint with an https URL and at least one event, copy the signing secret (shown once), then press Send test to confirm your server receives it.