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Unsubscribed trial accounts may be deleted after 30 days (warning email first)

You might be here because: “got an email saying my account will be deleted” · “will you delete my profiles if I don’t pay” · “how long do you keep my data after the trial” · “account deleted unless I choose a plan” · “is this deletion email real” · “can I stop the deletion”

Short answer

If your trial ended and you have not chosen a plan, your data is kept for 30 days. After that the account may be deleted — but only after a warning email sent at least 7 days beforehand. Choosing a plan at any point stops the deletion.

Check first

  • Did your trial end more than 30 days ago? Billing shows the trial end date.
  • Did you receive the email “Your account will be deleted unless you choose a plan”? It is sent once per account and names the day the account may be deleted.
  • Have you already subscribed? A subscription at any point removes the account from the deletion list for good.

Likely causes and fixes

  1. Warning email received, you want to keep the account. Open the dashboard → Billing → choose a plan. The sweep re-checks before closing anything; a subscribed account is never closed by it.

  2. Warning email received, you do not want the account. Do nothing. The account is closed no sooner than 7 days after the warning: sessions are destroyed, sign-ins and keys are revoked, webhooks disabled, and stored data is purged later on the disclosed retention schedule (see Delete my account).

  3. “I’m inside the 30 days — is anything gone?” No. Sign-in works and profiles, proxies and settings are kept. Only session starts are refused.

  4. “The email looks suspicious.” The genuine email links the dashboard plan picker and cannot be turned off in email preferences. If unsure, do not click links in it — open the dashboard yourself and check Billing.

  5. “I need my data exported before it goes.” There is no self-serve export of the whole account. Ask support before the deletion date; a person helps.

If it still fails

Press Talk to a person in this chat (or open Help) and include: your account email, the date on the warning email, and whether you want the account kept or closed. Restoring an account that has already been closed is a security/account action performed by a person; the AI cannot promise it is possible.