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Inviting teammates is available on paid plans

You might be here because: “can’t invite my colleague” · “invite button is greyed out / not working” · “Inviting teammates is available on paid plans” · “can I add a team member during the trial” · “403 when sending a team invite” · “how many seats do I get” · “add a user” · “add my colleague”

Short answer

Teammates are a paid-plan feature. The Trial cannot send invites; every paid plan can. The refusal reads “Inviting teammates is available on paid plans. Upgrade your plan to invite people to your account.”.

Check first

  • Billing: is the account on the Trial? Then this is expected.
  • Are you the account owner, signed in to the web dashboard? Invites are an owner action from a dashboard session; a teammate cannot invite others, and the desktop app links to the dashboard for it.
  • Is the message actually about limits (“invites waiting to be accepted”, “less than 10 minutes ago”)? See Team invite limits.

Likely causes and fixes

  1. Trial account → 403 with the sentence above. The server checks the plan before storing or emailing anything; the dashboard shows the sentence word for word. Fix: choose a paid plan (Starter, Pro or Team are self-serve). Then invite from the dashboard’s Team page, as member or admin.

  2. “How many seats?” There is no published seat count: every paid plan may invite, and the only limit enforced is on invites pending at once. See Team invite limits.

  3. Invite sent from the desktop app fails. The desktop credential is refused for invites by design; the Team view lists members and links to the dashboard. Use the dashboard.

  4. Paid plan but still refused. Confirm Billing shows the plan active and not past due; reload the dashboard. If it persists, contact support.

If it still fails

Press Talk to a person in this chat (or open Help) and include: account email, the plan Billing shows, and the exact message. A person checks the plan record; the AI cannot enable invites on a trial.