‘Account is suspended’ (a person must restore it)
You might be here because: “Account is suspended” · “can’t sign in, says suspended” · “403 forbidden on sign in” · “my account got blocked” · “why was I suspended”
Short answer
Sign-in is refused with “Account is suspended.” (HTTP 403) when the account has been placed in the suspended state. Suspending and restoring an account is not something you can do from the dashboard; only a person can review and restore it. Contact support from the account’s email address.
Check first
- Is the message exactly “Account is suspended”? A wrong password, an unverified email, or a paused two-factor sign-in each say something else — see Related.
- Are you signing in to the right account (a different email may be fine)?
Likely causes and fixes
- Suspended account. No self-serve fix exists. Email support from the account’s address, say when you last signed in successfully and what you were doing. A person reviews it; the AI cannot see why an account was suspended or lift it.
- Teammate of a suspended owner. Sessions on the owner’s workspace are refused while the owner is suspended or deleted. Ask the owner to contact support.
- Billing is not suspension. A failed payment does not suspend the account: sessions and AI stop until the payment goes through (or, once the last retry has failed, until you choose a plan again), sign-in keeps working, and Billing shows a “past due” badge. See Payment failed.
If it still fails
Press Talk to a person in this chat (or open Help) and include: account email, the exact message, date/time, and whether you are the owner or a teammate. Reasons and restoration are handled by a person and may involve the Acceptable Use Policy; the AI will not speculate about the cause.