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Where to find invoices, receipts and what you were billed

You might be here because: “where is my invoice” · “I need a receipt” · “download invoice” · “what was I charged for” · “why is there VAT on my invoice” · “invoice for my crypto payment”

Short answer

Card invoices and receipts live in the billing portal: dashboard → Billing → Manage in … portal. Crypto payments have their own Recent orders list on the same page with a receipt download per order. All prices are in USD; VAT is added where EU rules require it.

Check first

  • Signed in as the account owner? The portal opens the signed-in person’s own billing.
  • Paying by card or by crypto? They are in different places on the Billing page.
  • On the Trial, or on a plan managed by Driftstack? Then there is no portal button and no invoices there.

Likely causes and fixes

  1. Card subscription. Open the portal from Billing; its invoices are the source of truth for what you were charged. Download the invoice or receipt there.

  2. Crypto payment. Use the order receipt from the Recent orders list on the Billing page (the five most recent orders are shown).

  3. A tax line you did not expect. VAT is added where required by EU rules; tax and invoicing are handled by the payment processor.

  4. Old invoices after closing the account. Invoice history is kept for 7 years as required by tax law and cannot be deleted on request. Ask a person for a copy.

  5. AI credits and usage. Credits are a plan feature, not a separate invoice line — see AI credits used up (monthly refresh, debt, task too large) for how they are granted.

If it still fails

Press Talk to a person in this chat (or open Help) and include your account email, the date and amount of the charge, and whether it was card or crypto. A charge you do not recognise, a wrong amount, or a request for an invoice to be reissued is handled by a person; the assistant cannot see payment details.