OpenVPN/WireGuard not included on this plan (trial/free)
You might be here because: “VPN not on your plan” · “your plan does not include VPN proxies” · “vpnEgress feature is not available on the trial tier” · “can I use OpenVPN on the free trial” · “UDP not on plan, QUIC not on plan” · “VPN proxies are not included in this plan” · “can’t add my vpn” · “openvpn option greyed out”
Short answer
OpenVPN and WireGuard proxies need a paid plan. The Trial does not include VPN egress — on the Trial, sessions use SOCKS5 proxies. Saving a VPN proxy, launching through one, or running its check is refused with a plan message until the plan includes it.
Check first
- Which plan is the account on? In a team workspace it is the team owner’s plan that counts.
- Are you signed in as the account you think you are?
Likely causes and fixes
- Saving a VPN proxy is refused. Creating or editing an OpenVPN/WireGuard row checks the plan; an import lists it as “VPN proxies are not included in this plan.”. Use a SOCKS5 proxy on this plan, or upgrade.
- A saved VPN row will not launch. The launch says the “vpnEgress” feature is not available on your tier. The picker shows “VPN not on your plan” beside it.
- Check VPN reports “Your plan does not include VPN proxies, so this VPN could not be tested and sessions cannot use it.”. The chips read “UDP — not on plan” / “QUIC — not on plan”. Pressing the check again cannot change this.
- You downgraded. A VPN row measured earlier keeps its old reading, but new checks and launches are refused. You can still edit it to SOCKS5 or delete it.
If it still fails
To move to Starter, Pro or Team, open the dashboard → Billing → Choose a plan (self-serve). Scale and Enterprise, refunds, disputed charges and “I paid but the plan is not active” are handled by a person. If the account is on a paid plan and VPN is still refused, press Talk to a person in this chat (or open Help) and include the exact sentence — a person will look.