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Profile storage is full (storage-quota-exceeded)

You might be here because: “Profile storage is full” · “Storage quota reached” · “storage-quota-exceeded” · “can’t launch, says storage limit” · “how much storage do I have” · “restore from trash fails with storage error” · “sessions without a profile still work but my profile won’t start”

Short answer

The total size of all your live profiles has reached your plan’s storage allowance, so launching a session that uses a profile is refused. Delete or trim a profile (a big one is usually the cause), or move to a larger plan, then launch again. Sessions that use no profile are never blocked.

Check first

  • The dashboard shows storage use and warns at 80%. Are you at 100%?
  • Restoring a profile from Trash also fails at the cap.
  • A profile without a proxy fails for a different reason — see Launch a session from a profile.

Likely causes and fixes

  1. At the cap. The launch is refused with HTTP 409 storage-quota-exceeded: “Your profiles use X GiB, which has reached the Y GiB storage limit for the … tier. Delete or trim a profile, or upgrade your tier, then launch again. Sessions without a profile are not affected.”. The desktop app says “Profile storage is full. Trim or delete a profile, then try again.”. Allowances: Trial 1 GiB, Starter 5 GiB, Pro 20 GiB, Team 60 GiB, Scale 200 GiB. Enterprise is warned but never blocked.

  2. Deleting to Trash did not free space? Only live (non-trashed) profiles count toward the cap, so trashing does free space — but restoring brings the bytes back and is re-checked.

  3. One profile is very large. The total is the sum of every live profile’s size. Find the largest. In the desktop app, choose Clear… → Clear cache on that profile: it removes cached images and scripts and keeps your logins, site data and open tabs. Clear everything frees more, but also removes the profile’s cookies, site data and open tabs, so it is signed out of every site. If that is still not enough, delete the profile.

If it still fails

Press Talk to a person in this chat (or open Help) and include: your plan, the used/limit figures shown, and the profile you tried to launch. To move to Starter, Pro or Team, open the dashboard → Billing → Choose a plan (self-serve). Scale and Enterprise, refunds, disputed charges and “I paid but the plan is not active” are handled by a person.